PTCL Tax Certificate: How to Download and Use It for Income Tax Filing
The PTCL tax certificate is an essential document for salaried individuals and business owners in Pakistan. If you pay bills to Pakistan Telecommunication Company Limited (PTCL), you can claim withholding tax deductions when filing your income tax returns. This guide explains everything about the PTCL tax certificate download, its uses, and how to get it online step by step.
What Is a PTCL Tax Certificate?
A PTCL tax certificate is an official document issued by PTCL that shows the withholding tax deducted from your telephone, internet, or Smart TV bills during a financial year. This tax is adjustable, which means you can claim it back while filing your annual tax returns through FBR (Federal Board of Revenue).
Why Is the PTCL Withholding Tax Certificate Important?
Here are the main reasons why this document matters:
- It helps you claim tax refunds if you’re a tax filer
- It shows your tax contribution for compliance
- It is needed when submitting income tax returns with supporting documents
- It proves you’ve paid advance income tax under Section 236 of the Income Tax Ordinance
PTCL Services That Deduct Withholding Tax
You may receive a PTCL tax deduction certificate for these services:
- Landline phone bills
- EVO and CharJi internet services
- PTCL broadband
- PTCL Smart TV
Each of these services deducts 5% to 15% withholding tax based on your filer status.
How to Get a PTCL Tax Certificate Online in 2025
If you’re wondering how to get a PTCL tax certificate, follow these simple steps to download it online.
Step 1: Visit the PTCL Tax Certificate Page
Open your browser and go to:
https://ptcl.com.pk/taxcertificate
Step 2: Select the Service Type
Choose the relevant service from the dropdown menu:
- PTCL Landline/Broadband
- CharJi or EVO
Step 3: Enter Your Credentials
Depending on your selected service, input the required details.
For Landline or Broadband users:
- Phone number with area code (e.g., 042-XXXXXXX)
- Account ID (found on your bill)
For EVO or CharJi users:
- MDN number (your mobile data number)
- CNIC (your registered ID card number)
Step 4: Choose the Tax Year
Select the tax year for which you need the certificate, for example 2024-25.
Step 5: Download the Certificate
Click the download or print button. Your PTCL income tax certificate will be generated as a PDF file.
PTCL Bill Tax Certificate vs. PTCL Income Tax Certificate
Many people confuse the PTCL bill tax certificate with a normal billing statement. Here’s how they differ:
PTCL Bill shows your monthly usage and charges
PTCL Tax Certificate summarizes the total withholding tax deducted in a year
PTCL Withholding Tax Certificate is the version required by FBR for filing returns
Only the PTCL withholding tax certificate is valid for income tax refund purposes.
PTCL Tax Certificate Download via Mobile
PTCL does not currently offer a direct mobile app feature for tax certificate downloads. However, the online portal can be accessed via mobile browsers like Chrome or Firefox, and the PDF can be saved or shared.
Common Issues and Fixes
Here are some common problems people face while downloading their certificate and how to resolve them:
- Make sure your pop-up blocker is turned off
- Double-check your phone number and account ID
- Try switching from mobile data to Wi-Fi
- Use a desktop or laptop if mobile doesn’t work
- Use Chrome browser for best compatibility
If you still face issues, call PTCL helpline at 1218.
What’s Included in a PTCL Withholding Tax Certificate?
The document usually contains:
- Your name and CNIC
- PTCL account number or MDN
- Tax year range
- Total tax deducted
- PTCL’s NTN and STRN numbers
- Official verification
Always verify these details before submitting to FBR.
How to Claim PTCL Withholding Tax in FBR Return
After downloading your PTCL withholding tax certificate, follow these steps:
- Log in to your FBR IRIS account
- Open the Income Tax Return form
- Navigate to the “Tax Deductions” section
- Under adjustable tax, select “Utility Bills – Section 236”
- Enter the amount shown on your PTCL certificate
- Attach the certificate PDF if required
This ensures your tax deduction is counted or refunded.
For Business Use
If your company uses a PTCL business connection, you can use the PTCL tax deduction certificate as part of your annual business income tax documentation. Make sure your company’s NTN is registered correctly with PTCL.
For Salaried Individuals
Salaried taxpayers benefit the most from collecting all deduction records like:
- PTCL income tax certificates
- Bank profit tax deduction certificates
- Mobile withholding certificates
Together, they help reduce your tax liability or boost your refund.
For CharJi and EVO Users
CharJi and EVO users are often unaware that their service also deducts withholding tax. Visit the PTCL tax certificate portal and select the relevant option, enter your MDN and CNIC, and download the PDF certificate just like broadband users.
Certificate Validity Period
A PTCL tax certificate is valid for the fiscal year it covers, which runs from July 1 to June 30. You must get a new one each year.
Final Thoughts
Getting your PTCL tax certificate is quick and essential for maximizing your tax return. Whether you use broadband, CharJi, or landline services, don’t leave your deducted taxes unclaimed. Download your certificate each year, attach it to your tax return, and ensure your money isn’t lost to unadjusted taxes.
Frequently Asked Questions
How often should I download the PTCL tax certificate?
Once every fiscal year. It’s required at tax filing time.
Is PTCL tax certificate available for prepaid services?
No. Only postpaid PTCL customers are charged and issued tax certificates.
Can non-filers claim PTCL withholding tax?
No. Only FBR-registered active tax filers can claim or adjust it.
My CNIC is wrong on the certificate. What do I do?
Contact PTCL’s support at 1218 or visit your nearest PTCL branch.
Is there a last date to download and claim it?
Yes. You must claim it before the FBR’s annual tax return deadline, usually by September 30.